Lunch at the Museum | March 10, 2020
Avoid the hectic crowds and join us instead of the unveiling of 4X Academy! Only a short walk from the XM Summit, come and experience the beautiful Utah Museum of Contemporary Arts (UMOCA). Connect with fellow conference participants in a relaxed, casual environment while enjoying a finely crafted lunch, just for you!
Coffee with Cory | Live every Thursday
Register now to grab a cup of Coffee with Cory to receive tips, ideas, and tools to help you improve your customer, employee, brand and innovation experience! Don’t miss out! Every week we discuss a new topic, sometimes with guests!
Right now, it might feel as though we are biting on a lemon – yup, it’s sour! Now imagine yourself sipping a glass of lemonade when the crisis is over.
Turning a lemon (in this case the harshness of this crisis) into a lemonade (the opportunities) requires a recipe, good quality ingredients and more importantly … taking ACTION!
Two seasoned coaches who have lived their own real-world crisis and have learned to overcome and grow will guide you to gain clarity and take action. We’ll share not only our lessons learned but the core bullet-proof strategies that have served us and hundreds of others in the past.
This is NOT a “Let me tell you what the book of best-practices says,” masterclass. We are in unprecedented times and it requires unprecedented solutions. This is a roll up our sleeves and let’s do this together session.
It is easy to be overwhelmed by the pressure as this crisis descends, and to be able to manage reactively from a place of your own stress. However, this is by far the most critical time that you, as a leader, take time to pause and calm yourself first.
When you are acting from a strong, calm, and focused position, rather than reacting to stress, you will be able to relate to your employees from a far better place. As a leader, you set the pace and example for those who report to you or look to you for guidance on how to manage any crisis at hand.
Here are some key things for you to ask yourself about your team as you craft your engagement strategy.
Oftentimes in competitive environments such as the techspace, we hear about desirable employee incentives including bring-your-dog-to-work, or standing work stations, free food, or working from home.
At my previous two companies, I was one of those employees who enjoyed this balance– and yes… it makes a difference, no complaints! Yet, not every organization can afford all the perks and flexibility. It might not be feasible or even relevant to employees. To illustrate, think about healthcare, retail or logistics companies.
Overall, I believe we all agree that Employee Experience EX, involves some form of “balance.” But I am not here to discuss work-life balance. Now, let’s assume that humanity and equality are a given. What I want to share is a different, yet very important angle on Employee Experience.
In this workshop you will learn best practices for Voice of the Customer and how to connect your teams to bring the customer at the heart of the organization! Connect your Customer+ Brand + Employee+Innovation experience to build a 4X culture!